Insurance is important. We can all agree on that. Do you insure your items when you ship them? I insure my important things and I will insure orders when that is requested by the client. Well, months ago I sent my Bernina 820 out to be repaired. The Bernina shop in Kansas said it was working perfectly when it left their shop. When I took it out of the box (the original box the machine came in with all the Styrofoam and official packing material) at my house in Texas it was not working well at all. The only ones I can blame is the Fed-ex company for their poor handling of my precious machine. My machine was insured for $5,000. Now that the Bernina shop has once again repaired my machine (and apparently it is working like a dream) Fed-ex is refusing to pay the repair costs. The REPAIR costs! I am not requesting them to buy my machine, I just want my machine repaired and returned to me in proper working order. So those costs fall to me to pay. I am furious. I rarely get furious. But at the moment I am so livid that my vision blurs. I feel powerless and impotent. All I want is my sewing machine...and I want it to work correctly. I have played by the rules and I pay my bills and taxes, I am a good person and I make wonderful things, but Damn it! I hate having to beg and jump through flaming hoops to force others to play by the same rules.
I am a tiny business...so small almost to be see through. I rely on my sewing machines like most companies rely on their employees. My machines are my employees. Right now I feel like my Camp Follower Bag and Quilts Vice President is being held hostage for ransom. Are there any available SEALS willing to go on a rescue/recovery mission with me? Or an attorney? Someone with powerful writing skills and an official looking stamp?
Due to my frustration with much "bigger and better than me" companies I will be spending the day with my old and reliable Gammill. She is a machine that I can fix by myself in my garage...no insurance claims or fancy Swiss repairmen required.